American Golf Corporation - Golf Shop Supervisor


Casta Del Sol Golf Course

Job Description:

Provides customer service in the pro shop by supervising operations and managing staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned by management.
* Provide customer service by utilizing "ACE Service Absolutes" when checking members or guest in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards
* Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
* Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day
* Manage golf shop staff job results by recruiting and recommending qualified candidates for hire; conducting training, supervision and evaluation of staff, providing corrective action as necessary; scheduling of staff members to match demand patterns
* Handle escalated member/guest service issues in a prompt and effective manner

Essential Duties and Responsibilities:

* Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills
* Assist the General Manager in the delivery of staff meetings
* Implement and support all AGC initiatives and programs as requested by management

Minimum Qualifications and Skill Requirements:

* Experience in a customer service oriented environment, preferably in the golf/hospitality/service industry
* Ability to work a flexible schedule
* Basic math skills and experience handling cash and credit card transactions
* Experience handling customer service issues and the ability to communicate effectively with members, guests, co-workers and management
* Strong organizational skills and the ability to work in a fast-paced environment


Mission Viejo

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